For more in the world of technology and science, keep reading and c lick here for our how-to guides. Command prompts for Windows and macOS may be found here.ĭid you lose any files to the Google Drive bug? Let us know in the comments below. To try this method, you'll need the latest Drive for desktop app. No matter the cause, if Google Drive has disappeared from the desktop, you need to make sure that the Google Drive folder has been set as the default sync. There's another way to recover your Drive files - by running the command line tool. You can free up space and rerun the recovery tool if you experience failure the first time. Sometimes, the recovery process can fail if you don't have enough free space. If you have missing or invisible files in your Google Drive, don’t panic There are many ways in which you can find those elusive documents and move them som. If a backup was found, a prompt that says "recovery is complete" should appear on your screen. You should no see a notification that says "recovery has started." If there are no backups available, you'll see a notification that states "no backups found." Press and hold the Shift key and choose Settings.Press Crtl + Shift + Esc to open the Task Manager. Run the Google Drive or Google Backup and Sync processes. If Google Drive disappeared from File Explorer on a Windows 11 device, it should be accessible again once you install the client. In the menu bar, click the Drive for desktop icon. Dec 6, 2023, 1:28 PM PST Illustration by Alex Castro / The Verge Google has a solution for the sync issue that caused files to disappear for some users on Drive for desktop. Click on the downloaded folder to start the installation, and follow the wizard.Step 3: Finally, from the list, select Rescan Disks which will re-identify all the connected drives/devices with the system. Step 2: Choose the Actions option from the menu bar in the Disk Management window. First, make sure you have the latest Drive for desktop version (85.0.13.0 or higher). Step 1: In the Windows search box on your Windows 11/10, type Disk Management and open the same.Select 'View unsyncable files.' Click Retry all. ![]() How to recover missing Drive files using the recovery tool Click the Google Drive icon in your computer’s toolbar. If the recovery tool can find a backup, you should be able to restore your lost files. Before you attempt recovery, Google recommends updating to the latest version of the Drive for desktop app on Windows or macOS (version 85.0.13.0 or higher).Įven though the recovery method is available for Google Drive users, Google claims that there's no guarantee for file recovery. Google has updated a support document with guidelines on getting your lost files back. If you lost your files to this bug, Google now has a way for you to recover your files. Google states that the issue affected a limited number of Google Drive desktop users. The response further said that due to this being an ongoing investigation, the team is currently unable to share an estimate on when the issue will be resolved.In November, a bug caused a frenzy on Google Drive as many users reported missing files. To see what version youre running, click on the settings gear in the desktop app, then 'about. ![]() The Google employee did however recommend making a copy of the app data folder if enough space on the drive is available.Īnother user claimed to have received a response from the Google Drive Support team, stating “this is now being investigated by our Product Engineers and we are also waiting for a root cause analysis as well on how we can fix it”. Edgar Cervantes / Android Authority TL DR After receiving reports of missing Google Drive files, Google acknowledged the issue and began investigating. In the pop-up window, tap on Change folder location to select a new location for Drive data, and hit Confirm location. Pick Mirror files under My Drive syncing options. They also advised the user against disconnecting the account from the Drive for desktop application and deleting or moving the app data folder. Click on the Google Drive symbol, hit Settings, and choose the Preferences option. Method 8: Recover Permanently Lost Files from Google Drive. In a reply to one thread, a Google employee reportedly acknowledged the issue and said that the Google Drive team is “investigating reports of an issue impacting a limited subset of Drive for desktop users and will follow up with more updates”. Your files disappeared from Google Drive will be restored into their original locations, the duration depends on the size. ![]() Similar reports from other users were also found in the thread and in others on the forum. By creating a shortcut for it, you could make it available from the main My Drive list while technically still leaving it. In a thread posted on the forum by South Korean user Yeonjoong on Nov 22, files added to their personal drive since May 2023 had all disappeared, with both the activity records and folder structure of the drive also reverting to their previous state in the same month. Some Google Drive users have lost months’ worth of data on the cloud storage platform, according to reports on the tech giant’s support forum.
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